When to give a refund?

Have you ever?
Things are changing, the other day a client came in and received a hair color service, a total time of 3 hours. After the service, the feedback she was so happy and super pleased. The next day there was a phone call from a third party asking on behalf of the client for a refund. When asked to come back to the salon so a review could take place and see what the dramatic change of opinion was about, the reply to the request was denied.
“They made an appointment with a different salon,” said the third party now representing the client.
Without having the opportunity to review the complaint have we come to a place where clients can get services to say how please they are with the service depart then turn around and ask for a refund.
What would you do?

Kind Regards,
Theodore Perry
“Every moment is a gift so every beat matters”

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